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Press Releases by Lumen Research Associates, LLC in Economy
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Universal Decline in US Customer Service Measured
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The Lumen Customer Service Index (LCSI) dropped to 52.5% in the 2nd quarter of 2003 from 56.5%. Both LCSI components, “response satisfaction” and “consumer loyalty” saw a decline.September 3, 2003 -- The Lumen Customer Service Index (LCSI) dropped to 52. ...
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This press release is about: service, customer, decline, research, satisfaction”, loyalty”, quarter, associates, lcsi, components, lumen
Published: 2003-09-03
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